Privacy Statement
At Winspirit we take your privacy seriously. This page explains what personal and technical information we collect from players in Canada, how we use and protect that information, and how you can manage your privacy choices. We aim to be clear and practical so you know what to expect when you create an account, make transactions, or use our site on desktop and mobile.
Types of data we collect
Personal data
We collect personal information you provide when registering and verifying your account, including name, date of birth, email address, phone number, and government ID when required for verification. We also record contact preferences and any documentation you submit to confirm identity or address.
Technical data
Technical information we collect includes device details, browser type, operating system, IP address, language settings, and approximate location. We use cookies and similar technologies to remember preferences, keep you logged in, and measure site performance.
Transactional and activity data
We keep records of account activity and transactions such as deposits, withdrawals, wagers, game history, and loyalty points. Payment method details required to process transactions are recorded by us or by our payment partners as appropriate. This information helps with payment processing, dispute resolution, and fraud prevention.
How we use your information
We use data to operate and improve our services, manage your account, process payments, verify identity, and prevent fraud. We also use information to provide customer support, respond to regulatory requests, and to send service messages about your account. With your consent, we may send promotional communications which you can opt out of at any time.
Data protection practices
We protect data using industry-standard technical and organizational measures, including encryption in transit, secure access controls, and restricted access to personal information. Access to sensitive data is limited to staff and service providers that need it to perform their duties. We regularly review our security measures and update them to address emerging risks.
Cookies and tracking technologies
We use session and persistent cookies, analytics tools, and advertising identifiers to improve site functionality and measure performance. Third-party providers may also place cookies when you interact with embedded content or third-party services. You can manage cookie settings in your browser or through our cookie preference tool where available.
User rights
If you are a Canadian user you have the right to access, correct, or request deletion of your personal information where applicable. You may also object to certain processing, request data portability, or withdraw consent for marketing communications. Some requests may be limited by legal or regulatory obligations.
Access, correction and deletion
You can review and update basic account information via your account settings. For other requests, contact our support team at [email protected]. We will respond to verifiable requests and provide guidance on any further steps required to complete your request.
Information sharing and third parties
We share information with service providers who support operations, including payment processors, identity verification and fraud-prevention services, technical and hosting providers, and analytics partners. We may disclose information to comply with legal obligations or to protect the rights, safety, or property of users and third parties.
Privacy policy updates
We may update this policy occasionally to reflect changes in our practices. Material changes will be posted on this page with an updated effective date. Continued use of our services after updates means you accept the revised policy.